Shipping and delivery

Everything marked in stock ships from our own warehouse in Chula Vista, California — not from an overseas fulfilment partner.

US Jewelry Wholesale
3802 Main Street, Suite 3
Chula Vista, CA 91911
United States

Because the stock is already in the country, there is no production queue and no customs clearance between your order and your shelf.

• In-stock orders ship within 24 hours of payment on a business day.
• Cut-off is 12:00 pm Pacific Time. Paid before then, we prepare same-day dispatch when stock allows; later orders go out the next business day.
• Weekends and US public holidays are not dispatch days.
• Mixed orders of in-stock and custom items ship together once the custom pieces are ready, unless you ask us to split them.

Dispatch is when the parcel leaves us. It is not a delivery guarantee — arrival depends on the carrier and your address.

• Standard: 3–5 business days after dispatch.
• Express: 1–3 business days after dispatch.
• Alaska, Hawaii and US territories: longer, priced at checkout.
• International: on request; duties and import taxes are the buyer's responsibility.

You will get a tracking number by email once the carrier scans the parcel.

If tracking has not moved for two business days, tell us and we will open a trace with the carrier rather than asking you to chase it.

• Lost in transit. Report it and we open a carrier trace within 1 business day. Once the carrier confirms the loss, we reship or refund within 2 business days.
• Damaged or short. Send photos within 5 days of delivery; we replace or credit the affected pieces.
• Address entered incorrectly. Tell us before dispatch and we correct it free of charge. After dispatch, the carrier's redirect or return fee applies.
• Returned to sender. If the address error was on the buyer's side, we refund the goods less the actual shipping cost. If it was ours, we cover everything.
• Refused or unclaimed parcels. Treated as a return; original shipping is not refunded.

Before dispatch: email us and we will amend quantities, swap styles or cancel at no charge.

After dispatch: the order cannot be cancelled. It can be returned under the returns policy, with return shipping paid by the buyer unless the fault was ours.

Stock is checked before packing, not after you have paid and waited.

If a style turns out to be unavailable we contact you within 1 business day. You choose: refund that line, substitute a comparable style you approve, or wait for the restock date. We never substitute a style on our own.

Free shipping applies to ready-to-ship orders of $150 or more. Custom manufacturing runs are quoted separately, because their freight depends on volume, packaging and destination rather than order value.